At Butler Creek Animal Hospital, we take the health and wellbeing of our clients, patients, and team very seriously. We understand that there is a lot of fear and uncertainty at this time, to continue providing compassionate care, we will need your help. We will be implementing new protocols to allow us to continue to serve our clients and patients while minimizing the risk of spreading COVID-19. As of Thursday, March 19th, 2020, we transitioned to a “Hands-Free” approach for our appointments. We will still be able to see your pet, but the protocol for appointments has changed.
We ask that you please call as you are arriving and a BCAH team member will then ask you for a phone number to immediately reach you as well as the make, model, and color of the vehicle you're driving. One of our technicians, wearing appropriate PPE, will then meet you and your pet in the parking lot. Please remain in your car unless otherwise instructed. The team member will collect your pet to be taken inside for exam and treatment. For their protection, please have all pets on a leash or in a carrier. We ask that you remain in your car in the parking lot unless otherwise instructed. Please be prepared to answer your phone so that our team can obtain a history and our doctor can talk with you during the exam. The veterinarian will then go over any recommendations over the phone. Once a plan has been reached, we will complete treatment(s). Once the examination and treatments are complete, a team member will collect payment over the phone or at your car via either debit/credit card, check, or cash. After this transaction is complete we will bring your pet, any medications/foods, and discharge paperwork back to you in your car. Receipts and discharge paperwork can also be emailed if that is your preferred method.
Surgeries, Dentals and Sedation Appointments
At this time we will be continuing surgery and dental care as previously scheduled. You will still be asked to wait in your car upon arrival and call BCAH when you arrive. A BCAH team member will come out to meet you and go over all paperwork, estimates, and obtain a history before taking your pet inside for their procedure. You may also be asked to give a verbal consent to a second staff member over the phone.
Boarding, Grooming and Bathing Services
We are still happy to provide boarding and bathing care for your pets. As with all other appointments, we ask that you wait in your car and call for further instructions so that a team member can meet you outside to complete check-in. When you arrive to pick up your pet we ask that you call and a team member will bring your pet out to you.
Prescription and Food Pick-up
Please contact the hospital in advance for prescription and food refills. When your prescription is ready for pick-up we will contact you. When you arrive, please call us and we will be happy to bring your medications/food out to your vehicle. You can either make a telephone payment or we can also process payment at your vehicle.Note: We have had an influx of requests for chronic medications and prescription foods, some in greater quantities. We are doing our best to maintain an adequate supply but depending on shipments from our vendors we may not be able to refill a larger quantity of medication. We are currently filling a 30-day supply for most chronic medications.
End-of-life or euthanasia care will still be provided with family members present. We ask that you call in advance so that we may instruct you on where to go upon arrival. For any and all interactions, we ask that only healthy members of your family accompany your pet to BCAH. If you are symptomatic please contact the hospital before your appointment and we will advise you on the safest way to proceed.
This is an ever-evolving situation. We will be posting updates as they become available. We are not anticipating a closure at this time, but we will keep our BCAH family informed of any changes as they develop. Telemedicine is our newest feature for our clients that cannot leave their homes. We hope that our efforts will slow the spread of COVID-19 in our area, allowing our team to continue to be available to you and your pet during this difficult time. We thank you for your understanding and patience.
CDC - Please visit this site for reliable information about the latest on COVID-19 and how to protect yourself.
Online Store - Order your pet's prescription medications or food and have them safely shipped to your home.
Mobile App - Links to download our app to gain access to several features, including telemedicine.